Terms of service

1. Introduction

Welcome to Glow Haven! By accessing our website and purchasing our products, you agree to comply with and be bound by these terms and conditions. Please read them carefully before using our services. If you do not agree with any part of these terms, you should not use our website or purchase from us.

2. Products and Orders

We take great care in crafting our candles, but since they are handmade, slight variations in color, scent, or appearance may occur. By placing an order with us, you acknowledge that these variations are a natural part of our products. Once an order is placed, we begin processing it immediately. If you need to make changes, contact us as soon as possible, but we cannot guarantee that modifications can be made. We reserve the right to refuse or cancel orders at our discretion, including those that appear fraudulent.

3. Pricing and Payment

All prices listed on our website are in New Zealand Dollars (NZD) and include any applicable taxes. We strive to keep our pricing accurate, but in the event of an error, we reserve the right to correct it and adjust your order accordingly. Payments must be made at checkout through the available payment options. Your order will only be processed once payment is received in full.

4. Shipping and Delivery

We aim to dispatch orders as quickly as possible. Shipping times vary depending on your location, and while we provide estimated delivery times, we cannot guarantee exact dates. Once your order has been shipped, we are not responsible for delays or issues caused by postal or courier services. If your package is lost or damaged in transit, please contact us, and we will assist in resolving the issue.

5. Returns and Refunds

Due to the nature of our products, we do not accept returns for change of mind. However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement or refund. Refunds are processed at our discretion and may take several business days to appear in your account.

6. Safety and Usage

Our candles are made with high-quality ingredients, but proper usage is essential for safety. Always follow the burning instructions provided with your candle. Keep candles away from flammable materials, never leave them unattended while burning, and ensure they are placed on a stable surface. We are not responsible for any damage or injuries resulting from improper candle use.

7. Privacy and Personal Information

We respect your privacy and only collect necessary information to process your orders. Your details are stored securely and are not shared with third parties except as required for shipping and payment processing. By using our website, you agree to our privacy practices as outlined in our Privacy Policy.

8. Changes to These Terms

We reserve the right to update these terms at any time. Any changes will be posted on our website, and continued use of our services after updates indicates your acceptance of the revised terms.

9. Contact Information

If you have any questions about these terms or our products, please reach out to us through our website or email at info@glowhaven.co.nz. We are happy to assist you.

Conclusion

By purchasing from Glow Haven, you agree to these terms and conditions. Thank you for supporting our small business—we appreciate you!